Frequently Asked Questions

Need help? Check out the list of frequently asked questions below or go to the Contact Us page to ask us a question.

Payment Information

Paying for the HACCP SAFE Pro Kit

At present we accept payment via Visa, MasterCard or American Express for the HACCP SAFE Pro Kit. Payment is required in full at the time of payment.

Fees & Charges

You can find out the fees for our online HACCP SAFE Pro Kit by visiting the product page on this website. The fees cover everything you need – instructional videos, how-to guides, templates, posters and more. There are no hidden fees or charges.

System Requirements

System Requirements

To access the materials in our HACCP SAFE Pro Kit you will need a modern web browser, an email address, Adobe Flash (or the Articulate Mobile Player app if you are using an iPad) and Adobe PDF Reader or Adobe Acrobat

Mobile Devices

HACCP SAFE Pro downloads will work on most tablet devices. For iPad users, you should download the Articulate Mobile Player app before watching the videos. Due to screen size requirements we do not recommend using the HACCP SAFE Pro Kit on your mobile phone.

Technical Support

We have tried to make our HACCP SAFE Pro Kit as easy to follow as possible! But we do know that from time to time issues may occur. If you do have a technical issue and can’t find the answer in our Support Centre, please contact us and we will be happy to help.

Windows 8 Reader

Some customers have experienced issues opening PDF files with the native Windows 8 PDF Reader. To resolve this and to access the PDF files, download Adobe Reader following the link on the downloads page.

About the HACCP SAFE Pro Kit


The HACCP SAFE Pro Kit includes HACCP Plan templates, a comprehensive How-To Guide about implementing HACCP in your organisation, instructional videos, downloadable posters and more. We also release updates to our customer for a 12 month period.

Downloading the Kit

Immediately after you make your payment you will receive an email with access to all components of the HACCP SAFE Pro Kit which means you can get started on your HACCP Plan straight away!

HACCP Templates

The portfolio of templates provided in the HACCP SAFE Pro Kit are designed to provide you with everything that you need to produce a HACCP Plan. They are provided in both PDF and Microsoft Word format for your convenience.


Need Help?

If you need help or have any questions then please go to our Contact Us page and send us a question. One of our friendly support team will be in touch soon to answer all of your queries.

Access Period

Your payment for the HACCP SAFE kit provides you with a 12 month license to access all components of the kit. You will receive updates to the kit as they are released over this period.


What is HACCP?

HACCP is a globally accepted food safety system designed to prevent food safety hazards from occurring. In many countries it is a legal requirement to follow HACCP principles and to have a HACCP plan in place

About HACCP Plans

HACCP Plans are a portfolio of documents designed to identify potential food safety hazards specific to an organisation and to outline corrective actions that will be taken if these hazards occur.

HACCP Certification

There is no one regulatory body that governs or provides HACCP certification. Legal requirements in most countries specify that you must have a HACCP plan in place and follow HACCP principles. The HACCP SAFE Pro Kit is designed to meet these legal requirements.